Technical Services

Faxing Install

  • Description

  • Deliverables

  • Customer Requirements
  • Price

The Windows Faxing feature allows you to automatically fax procedure reports and site documents to specified recipients. This option is available for all customers currently running a version of ProVation MD 5.0 on Windows-based servers or workstations.

  • Windows faxing installed remotely on application server or a workstation
  • Configuration of fax settings
  • Basic functional testing of the module
  • Training for users
  • Work completed during business hours
  • Must be within one version of the GA release of ProVation MD
  • Windows Fax Services installed
  • Fax modem installed and tested
  • Dedicated analog phone line
  • Digi device if server is virtual
  • Remote access to servers or workstations
  • Administrative access to servers and/or workstations
  • Customer IT person available to install hardware and test equipment outside of ProVation
$1200
  • Description
  • Deliverables
  • Customer Requirements
  • Price

The Patient Chart feature allows you to organize documents generated by ProVation MD and ProVation MultiCaregiver for a patient into an electronic chart and file the documents according to your facility standards. Adding the scanning feature extends the Patient Chart’s capabilities and allows you to scan and attach documents from other sources to the patient’s electronic chart. 

  • Enable Patient Chart
  • Configure document storage
  • Install scanning software
  • Document folder configuration
  • Basic functional testing
  • Training for users
  • Work will be completed during business hours
  • Must be within one version of the latest release of ProVation MD software
  • ISIS certified scanners
  • Document storage space defined
  • Pixtools license purchased through ProVation
  • Remote access to server and all scanning workstations
  • Administrative access to servers and/or workstations
  • Customer IT person available to test scanning equipment outside of ProVation

$1200 for the initial install + $400 for each Pixtools license (1 per scanning workstation required)

Patient Chart with Scanning Install

Additional Scanning Workstation Installation

  • Description
  • Deliverables
  • Customer Requirements
  • Price

Scanning capability can be expanded by installation and configuration on additional workstations. 

  • Additional Pixtools license
  • Install the scanning software on a new workstation
  • Work will be completed during business hours 
  • Must be within one version of the latest release of ProVation MD software
  • ISIS certified scanners
  • Document storage space defined
  • Remote access to server and all scanning workstations
  • Administrative access to servers and/or workstations
$400 per workstation
  • Description
  • Deliverables
  • Customer Requirements
  • Price

ProVation software updates provide additional medical and coding content as well as bug fixes and minor product enhancements.  Updates are typically released quarterly.   

  • Complete a full database backup
  • Run updates on the production application server
  • Perform basic functional testing on the application server
  • Work will be completed on a normal business day  after completion of cases       
  • Remote access to both database and application servers
  • Ability to download update files
  • Administrative access to servers and/or workstations
  • Customer IT person available to update workstations and test during update outage window

Weekday evening service $300 per update per environment (test, production, etc.)
Weekend service $1200 + $300 per update per environment

Remote Installation of ProVation MD Software Updates

Streaming Video Capture Enablement

  • Description
  • Deliverables
  • Customer Requirements

  • Price
Streaming video capture enables customers to save short videos during a procedure.
  • Remotely install workstation drivers
  • Configure workstation software
  • Configure video storage
  • Configure application server settings
  • Functional testing
  • Training for users
  • Work will be completed during business hours
  • Must be within one version of the latest  release of ProVation MD software
  • Hardware must meet current technical specifications
  • Video capture cards must be installed in the workstation
  • File storage space must be defined
  • Remote access to server or workstation
  • Administrative access to servers and/or workstations
  • Customer IT person available to test scope connection and video capture

$2400 (does not include hardware)

Faxing Install

  • Description

  • Deliverables

  • Customer Requirements
  • Price

The Windows Faxing feature allows you to automatically fax procedure reports and site documents to specified recipients. This option is available for all customers currently running a version of ProVation MD 5.0 on Windows-based servers or workstations.

  • Windows faxing installed remotely on application server or a workstation
  • Configuration of fax settings
  • Basic functional testing of the module
  • Training for users
  • Work completed during business hours
  • Must be within one version of the GA release of ProVation MD
  • Windows Fax Services installed
  • Fax modem installed and tested
  • Dedicated analog phone line
  • Digi device if server is virtual
  • Remote access to servers or workstations
  • Administrative access to servers and/or workstations
  • Customer IT person available to install hardware and test equipment outside of ProVation
$1200

Patient Chart with Scanning Install

  • Description
  • Deliverables
  • Customer Requirements
  • Price

The Patient Chart feature allows you to organize documents generated by ProVation MD and ProVation MultiCaregiver for a patient into an electronic chart and file the documents according to your facility standards. Adding the scanning feature extends the Patient Chart’s capabilities and allows you to scan and attach documents from other sources to the patient’s electronic chart. 

  • Enable Patient Chart
  • Configure document storage
  • Install scanning software
  • Document folder configuration
  • Basic functional testing
  • Training for users
  • Work will be completed during business hours
  • Must be within one version of the latest release of ProVation MD software
  • ISIS certified scanners
  • Document storage space defined
  • Pixtools license purchased through ProVation
  • Remote access to server and all scanning workstations
  • Administrative access to servers and/or workstations
  • Customer IT person available to test scanning equipment outside of ProVation

$1200 for the initial install + $400 for each Pixtools license (1 per scanning workstation required)

Additional Scanning Workstation Installation

  • Description
  • Deliverables
  • Customer Requirements
  • Price

Scanning capability can be expanded by installation and configuration on additional workstations. 

  • Additional Pixtools license
  • Install the scanning software on a new workstation
  • Work will be completed during business hours 
  • Must be within one version of the latest release of ProVation MD software
  • ISIS certified scanners
  • Document storage space defined
  • Remote access to server and all scanning workstations
  • Administrative access to servers and/or workstations
$400 per workstation

Remote Installation of ProVation MD Software Updates

  • Description
  • Deliverables
  • Customer Requirements
  • Price

ProVation software updates provide additional medical and coding content as well as bug fixes and minor product enhancements.  Updates are typically released quarterly.   

  • Complete a full database backup
  • Run updates on the production application server
  • Perform basic functional testing on the application server
  • Work will be completed on a normal business day  after completion of cases       
  • Remote access to both database and application servers
  • Ability to download update files
  • Administrative access to servers and/or workstations
  • Customer IT person available to update workstations and test during update outage window

Weekday evening service $300 per update per environment (test, production, etc.)
Weekend service $1200 + $300 per update per environment

Streaming Video Capture Enablement

  • Description
  • Deliverables
  • Customer Requirements

  • Price
Streaming video capture enables customers to save short videos during a procedure.
  • Remotely install workstation drivers
  • Configure workstation software
  • Configure video storage
  • Configure application server settings
  • Functional testing
  • Training for users
  • Work will be completed during business hours
  • Must be within one version of the latest  release of ProVation MD software
  • Hardware must meet current technical specifications
  • Video capture cards must be installed in the workstation
  • File storage space must be defined
  • Remote access to server or workstation
  • Administrative access to servers and/or workstations
  • Customer IT person available to test scope connection and video capture

$2400 (does not include hardware)

Extract Scanned Documents, Captured Images, and/or MultiCaregiver Note PDF Files from Database

  • Description
  • Deliverables
  • Customer Requirements
  • Price

Extracting these files improves backup time and streamlines the process for running updates.  Scanned documents, images, and PDF files are moved to a network storage location, reducing the size of the ProVation MD database.  

  • Assess the database to determine scope of work
  • Configure network storage for images, attachments and MultiCaregiver PDF files
  • Extract the data and move to the network storage
  • Re-import the database to recover space
  • Work will be completed during a scheduled outage after business hours
  • Must be within one version of the latest  release of ProVation MD software
  • Hardware must meet current technical specifications
  • File storage space must be defined
  • Remote access to servers
  • Administrative access to servers
  • Customer IT person available to work with ProVation technician throughout project

Varies based on size of database

Test Server Installation

  • Description
  • Deliverables
  • Customer Requirements
  • Price

A test environment is recommended for testing any changes prior to implementing in the production system.   

  • Install ProVation MD  and required third party software on the server
  • Complete a backup of the production database
  • Import the production database into test
  • Test interfaces can be installed if needed 
  • Work will be completed during business hours 
  • Must be within one version of the latest release of ProVation MD software
  • Hardware must meet current technical specifications
  • Server OS, backup, and antivirus installed and configured for necessary exclusions
  • Remote access to existing production and new test servers
  • Ability to download update files
  • Administrative access to servers and/or workstations
  • Customer IT person available to work with ProVation technician throughout project
$600 per server

Test Server Refresh

  • Description
  • Deliverables
  • Customer Requirements
  • Price

A test environment that closely matches the production environment is recommended for testing any changes prior to implementing in the production system.  A test server refresh allows customers to update their test environment database to match production.

  • Complete a backup of the production database
  • Import the production database into test
  • Work will be completed during business hours
  • Must be within one version of the latest  release of ProVation MD software
  • Remote access to both test and production
  • Ability to copy files across the network
  • Administrative access to servers and/or workstations

$300

ProVation MD Reinstallation on New Hardware

  • Description
  • Deliverables
  • Customer Requirements

  • Price

As obsolete hardware is replaced, the ProVation MD software and production database must be moved to the new hardware. 

  • Install  ProVation MD  and required third party software on the servers
  • Complete test migration of the database to the new hardware
  • Customer will have time for internal testing prior to the  move to production
  • Move to production will occur on a weekday evening whenever possible 
  • If the client requests weekend services, an additional fee applies
  • Must be within one version of the latest release of ProVation MD software
  • Must have an Oracle license for the appropriate hardware and OS version
  • Customer provided hardware must meet current technical specifications
  • Server OS, backup, and antivirus installed and configured for necessary exclusions
  • Remote access to existing production and new test servers
  • Ability to download update files
  • Administrative access to servers and/or workstations
  • Customer IT person available to work with ProVation technician throughout project
Varies based on complexity and size of environment (hardware to be provided by customer)

HL7 Interface Vendor Change

  • Description
  • Deliverables
  • Customer Requirements
  • Price

When customers make a change to a new EMR or other system interfaced to, it’s necessary to re-implement interfaces consistent with the new system specifications.    

  • Design, build, test, and implement the interfaces in test and production
  • Two weeks remote follow up support
  • Must be within one version of the latest  release of ProVation MD software
  • Test server updated and refreshed with production data
  • Procure any necessary services from the non-ProVation vendor to send or receive HL7 messages
  • Remote access to servers
  • Administrative access to servers
  • Customer IT person available to work with ProVation technician throughout project

Varies based on complexity of environment 

  • Description
  • Deliverables
  • Customer Requirements
  • Price

Extracting these files improves backup time and streamlines the process for running updates.  Scanned documents, images, and PDF files are moved to a network storage location, reducing the size of the ProVation MD database.  

  • Assess the database to determine scope of work
  • Configure network storage for images, attachments and MultiCaregiver PDF files
  • Extract the data and move to the network storage
  • Re-import the database to recover space
  • Work will be completed during a scheduled outage after business hours
  • Must be within one version of the latest  release of ProVation MD software
  • Hardware must meet current technical specifications
  • File storage space must be defined
  • Remote access to servers
  • Administrative access to servers
  • Customer IT person available to work with ProVation technician throughout project

Varies based on size of database

Extract Scanned Documents, Captured Images, and/or MultiCaregiver Note PDF Files from Database

Test Server Installation

  • Description
  • Deliverables
  • Customer Requirements
  • Price

A test environment is recommended for testing any changes prior to implementing in the production system.   

  • Install ProVation MD  and required third party software on the server
  • Complete a backup of the production database
  • Import the production database into test
  • Test interfaces can be installed if needed 
  • Work will be completed during business hours 
  • Must be within one version of the latest release of ProVation MD software
  • Hardware must meet current technical specifications
  • Server OS, backup, and antivirus installed and configured for necessary exclusions
  • Remote access to existing production and new test servers
  • Ability to download update files
  • Administrative access to servers and/or workstations
  • Customer IT person available to work with ProVation technician throughout project
$600 per server
  • Description
  • Deliverables
  • Customer Requirements
  • Price

A test environment that closely matches the production environment is recommended for testing any changes prior to implementing in the production system.  A test server refresh allows customers to update their test environment database to match production.

  • Complete a backup of the production database
  • Import the production database into test
  • Work will be completed during business hours
  • Must be within one version of the latest  release of ProVation MD software
  • Remote access to both test and production
  • Ability to copy files across the network
  • Administrative access to servers and/or workstations

$300

Test Server Refresh

ProVation MD Reinstallation on New Hardware

  • Description
  • Deliverables
  • Customer Requirements

  • Price

As obsolete hardware is replaced, the ProVation MD software and production database must be moved to the new hardware. 

  • Install  ProVation MD  and required third party software on the servers
  • Complete test migration of the database to the new hardware
  • Customer will have time for internal testing prior to the  move to production
  • Move to production will occur on a weekday evening whenever possible 
  • If the client requests weekend services, an additional fee applies
  • Must be within one version of the latest release of ProVation MD software
  • Must have an Oracle license for the appropriate hardware and OS version
  • Customer provided hardware must meet current technical specifications
  • Server OS, backup, and antivirus installed and configured for necessary exclusions
  • Remote access to existing production and new test servers
  • Ability to download update files
  • Administrative access to servers and/or workstations
  • Customer IT person available to work with ProVation technician throughout project
Varies based on complexity and size of environment (hardware to be provided by customer)
  • Description
  • Deliverables
  • Customer Requirements
  • Price

When customers make a change to a new EMR or other system interfaced to, it’s necessary to re-implement interfaces consistent with the new system specifications.    

  • Design, build, test, and implement the interfaces in test and production
  • Two weeks remote follow up support
  • Must be within one version of the latest  release of ProVation MD software
  • Test server updated and refreshed with production data
  • Procure any necessary services from the non-ProVation vendor to send or receive HL7 messages
  • Remote access to servers
  • Administrative access to servers
  • Customer IT person available to work with ProVation technician throughout project

Varies based on complexity of environment 

HL7 Interface Vendor Change

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